Frequently Asked Questions (FAQ)

Frequently Asked Questions - Silverati

First: About products and quality

1. Are Silverati pieces made of 925 sterling silver plated with rhodium?

Yes, all our pieces are made of 925 sterling silver and rhodium plated, and stamped with the sterling mark to guarantee quality and authenticity.

2- Does the silver change color or lose its shine?

All our pieces at Silverati are protected by a layer of premium rhodium , a platinum-based metal used to plate silver. This layer gives the piece an exceptional shine and also acts as a shield, protecting the silver from oxidation and making it scratch-resistant, so that your piece will always remain sparkling.

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Second: Order and Payment

What payment options are available?

We offer a variety of payment options including Mada, Visa, Mastercard, and Apple Pay. You can also pay for your purchases in four interest-free installments through Tamara or Tabby.

Real-Time Bank Transfer:

We offer the option of payment via bank transfer to our official accounts. (When choosing this method, please provide us with a copy of the transfer receipt for faster order processing and preparation).

Third: Shipping and Delivery

1. Do you ship to all regions of the Kingdom?

Certainly, our coverage includes all cities and governorates of the Kingdom from north to south through reliable shipping partners.

2. How long does it take for the order to arrive?

Delivery usually takes between 3 and 10 business days , and may take slightly longer during promotional seasons or public holidays.

Fourth: Taking care of the piece

How do I keep my silver piece shiny?

We recommend storing it in its original box, away from moisture, and avoiding direct contact with perfumes or chemicals. You can gently wipe it with a soft cloth to maintain its luster.

Fifth: Skin care

Does silver cause skin allergies?

At Silverati, your health and comfort are our priority. We use 925 sterling silver, which is completely free of nickel and lead, both known allergens. Our pieces are skin-friendly and perfectly safe for extended daily wear without any irritation.